I burnt up my X-135 at Octorara and sent it back to Lowrance last Monday. Lowrance confirmed the unit was fried, and sent me a new one which arrived today. Eight day turn-around, makes me happy Even though the unit was out of warranty and cost me $100.00, getting a new unit rather than waiting additional days to have a unit repaired is pretty darn good. Thanks Lowrance!!
Did you deal with Linda Colt ? She is top notch, all companies should have a customer service rep as good as her.
good to hear.
hope to have as good an experience when i send one of my units back soon.
Quote from: fishinjim on August 12, 2008, 01:50:15 PM
good to hear.
hope to have as good an experience when i send one of my units back soon.
Here is her e-mail addy
linda.colt@navico.com
I didn't go through Linda, although I have heard of her wonderful asssistance from those on the BBC (and here too :grin:). I went through the regular process of going on line, getting a return authorization number, boxed it up and off to the U. S. Post Office. I think it's fantastic, and the real testament to the quality of Lowrance's customer service, that their regular process works smoothly and in a reasonalbe time frame.
I had the same experience when I returned my Eagle to Lowrance.
my unit as far as lowrance goes was great also.. but it sat in the fed ex ground truck for 2 weeks....
Wayne