Great service from Lowrance.

[bassboogieman]

I burnt up my X-135 at Octorara and sent it back to Lowrance last Monday.  Lowrance confirmed the unit was fried, and sent me a new one which arrived today.   Eight day turn-around, makes me happy  Even though the unit was out of warranty and cost me $100.00, getting a new unit rather than waiting additional days to have a unit repaired is pretty darn good.  Thanks Lowrance!!

[Basscat7]

Did you deal with Linda Colt ?  She is top notch, all companies should have a customer service rep as good as her.

[fishinjim]

good to hear.
hope to have as good an experience when i send one of my units back soon.

[Basscat7]

good to hear.
hope to have as good an experience when i send one of my units back soon.

Here is her e-mail addy

linda.colt@navico.com

[bassboogieman]

I didn't go through Linda, although I have heard of her wonderful asssistance from those on the BBC (and here too  :grin:).  I went through the regular process of going on line, getting a return authorization number, boxed it up and off to the U. S. Post Office.  I think it's fantastic, and the real testament to the quality of Lowrance's customer service, that their regular process works smoothly and in a reasonalbe time frame.

[Eli]

I had the same experience when I returned my Eagle to Lowrance. 

[redbug]

my unit as far as lowrance goes was great also..  but it sat in the fed ex  ground truck for 2 weeks....


Wayne